Terms & Conditions

Last updated: 2026-01-01. This page is maintained by Lyvenza as app-owned editable content and may be updated from time to time.

1. Acceptance of terms

By accessing or using Lyvenza, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the platform.

2. Accounts

You must provide accurate information when creating an account. You are responsible for keeping your login credentials secure and for all activity under your account. You must be at least 18 years old to make purchases or open a seller account.

3. Buyers

When you place an order, you are offering to purchase from the seller listed on the product page. Orders are subject to acceptance and availability. Prices and shipping fees are shown at checkout before payment.

4. Sellers

Sellers must apply and be approved before listing products. Sellers are responsible for accurate listings, order fulfillment, packaging, and compliance with applicable laws. Lyvenza may suspend sellers who violate platform policies.

5. Payments

We currently support Cash on Delivery. Additional payment methods may be added later. You agree to pay the total amount shown at checkout, including product price, shipping fees and any applicable discounts.

6. Shipping and delivery

Delivery times are estimates and depend on the seller and destination. Risk of loss passes to the buyer upon delivery. Please inspect packages on arrival and report damage promptly.

7. Returns and refunds

Returns and refunds are governed by our Returns & Refunds Policy. Lyvenza facilitates the process, but sellers are responsible for honoring eligible returns.

8. Prohibited use

You may not use Lyvenza for fraud, abuse, harassment, infringement, malware distribution, or any illegal activity. We reserve the right to suspend accounts and report violations to authorities.

9. Dispute resolution

If an issue arises with an order, first contact the seller through the order details page. If it is not resolved within 5 business days, raise a dispute with Lyvenza support and our team will mediate between buyer and seller, reviewing order records, messages and delivery evidence before issuing a decision. Disputes should be raised within 30 days of delivery. Where mediation does not resolve the matter, the parties agree to attempt good-faith negotiation before pursuing formal proceedings, which are governed by the laws of the seller’s jurisdiction.

10. Limitation of liability

Lyvenza provides the platform that connects buyers and sellers. We are not liable for the quality, safety or legality of products, or for seller actions beyond our reasonable control. Our liability is limited to the amount paid for the disputed order. Nothing here excludes liability that cannot be excluded by law.

11. Changes to terms

We may update these terms at any time. Continued use of the platform after changes means you accept the revised terms.