Last updated: 2026-01-01. This page is maintained by Lyvenza to answer common security and privacy questions about Lyvenza.
This page is app-owned editable content. It describes the controls and practices currently enabled for Lyvenza and is not an independent verification or certification.
1. Information we collect
We collect information you provide directly, such as your name, email, phone number, shipping addresses, and payment preferences. We also collect order history, product views, search queries, device and browser information, and support messages.
2. How we use your information
- Process and deliver orders
- Provide customer support
- Personalize product recommendations
- Send order updates and marketing communications (with your consent)
- Improve platform security and performance
- Comply with legal obligations
3. Sharing your information
We share order details with sellers so they can fulfill your purchases. We also use trusted service providers for hosting, analytics, email delivery and payment processing. We do not sell your personal information to third parties for advertising.
4. Data security
Encrypted connections
We use HTTPS for all data in transit.
Secure hosting
Data is stored with a managed cloud platform with access controls and audit logging.
Access controls
Staff access is limited to what is needed to support your account.
Session security
Authentication tokens are handled securely and expire automatically.
5. Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used. You can control cookies through your browser settings.
6. Your rights
Depending on your location, you may have the right to access, correct, delete or export your personal data, and to object to certain processing. Contact us to make a request.
If you are in the European Economic Area or the UK, we process your data under GDPR on the lawful bases of contract performance (fulfilling your orders), legitimate interests (fraud prevention and service improvement), consent (marketing and non-essential cookies) and legal obligation (tax and accounting records). You may withdraw consent at any time, request a portable copy of your data, or lodge a complaint with your local data protection authority.
7. Data retention
We keep your account and order information for as long as your account is active and as needed for legal, tax and fraud-prevention purposes. You can request account deletion by contacting support.
8. Children’s privacy
Lyvenza is not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to this policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
10. Contact us
If you have questions about this policy or your data, please reach out through our Contact Us page.
This page describes Lyvenza’s current privacy practices. Platform security features are provided by our hosting partner; Lyvenza is responsible for how we configure and use those features.