Effective date: 2026-01-01. This policy is maintained by Lyvenza to answer common questions about returns and refunds.
1. Return window
Most items can be returned within 7 days of delivery. The return window may vary by product category and seller. The exact window is shown on the product page and order details.
2. Eligibility
To be eligible for a return, items must be unused, in original packaging, and include all tags, accessories and manuals. The following categories are generally non-returnable unless defective or incorrect:
- Personal care and hygiene products
- Perishable goods
- Digital downloads and gift cards
- Custom or made-to-order items
3. How to request a return
Start a return
Go to Account → Orders and select the item you want to return.
Hand over the package
Follow the return instructions and give the package to the pickup partner.
Wait for inspection
The seller inspects the item and confirms eligibility within 3 business days.
4. Refund methods and timelines
Once the return is approved, refunds are issued to your original payment method or as store credit. Cash on Delivery refunds are processed to your preferred bank account or wallet. Refunds typically appear within 5–10 business days after approval.
5. Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect item, report it within 48 hours of delivery with photos. We’ll arrange a replacement or full refund at no extra cost.
6. Seller-specific policies
Individual sellers may offer extended return windows or additional guarantees. These are shown on the seller storefront and product page. Lyvenza’s baseline protections still apply.
This page is maintained by Lyvenza as app-owned editable content. It is not a legal contract or certification. For order-specific help, please visit the Help Center or contact us.